Terms and conditions of sale

1. About Generator Place

Your purchase of goods from generatorplace.com.au is subject to these Terms and Conditions of Sale (“Terms”). If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.

The goods and services described in this website are available from the Generator Place only, and will be available for you via the website to purchase at the specified price or until otherwise removed from the website or as specified.

You and the Generator Place may enter into a sale contract for the sale and supply of products,at the specified price, subject to these Terms.

“you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website. “Order” means an order made by you for our products online via the website.

2. User Agreement

By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.

These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.

3. Guests and Registered Users


You may access and/or use the website as a guest or as a member.

To become a member of the website, you must provide your name and address, telephone number and a valid email address. If you do not provide accurate and complete details we may not be able to activate your account or supply products to you. You agree to keep your account details current at all times by accessing your account via the website or by contacting us through the website.

You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your account.

We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.

4. Legal Capacity

Any Order and/or purchase made by you using this website is an acknowledgement by you that you: i. accept these terms; ii. agree that you have entered into a legal contract with the Generator Place in relation to these terms; and iii. these terms, together with your order, constitute the entire agreement between you and the Generator Place for the supply of products.

5. Orders

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.

You and the Generator Place will have a contact of sale when either the process of utilizing the shopping cart has been completed by you or you place a call to our call center on 1800 442 447 and agree verbally to the terms discussed for the sale of a Generator or any parts or accessories.

6. Price

Prices shown are in Australian dollars and include GST. Prices may not include delivery and handling charges. Prices are subject to change.

Images of products shown without any advertised price beside that image are not offered for sale.

Unless otherwise stated, any accessories shown in any image of products are not included in the price.

We reserve the right to correct any errors published on the website. Prices may change on a regular and frequent basis and are only available for sale at the current advertised price.

7. Payment

All payments must be made in full prior to delivery. Payment can be made by using the secure payment portal available on the site or by calling the call center on 1800 442 447 to make an over the phone credit card payment. Alternately payment can be made directly into our account or a cheque can be sent. In this case the products will not be dispatched until clearing of transfers or cheques has been complete.

8. Supply and Delivery

Subject to you complying with these Terms and acceptance of your Order by the Generator Place, the Generator Place will sell and supply the products to you as shown on your Order confirmation.

Products may not be available for immediate delivery. The Generator Place will nofify you if there will be any delays by phone or email.

9. Delivery by Post or Carrier

The terms of this clause apply where you select to have your goods delivered to a specified address.

The delivery address must be an address within Australia and cannot be a freight forwarding location.

The Generator Place will use its best endeavors to deliver your Order within any stated time-frames for dispatch, however the Generator Place does not warrant that these time-frames will always be met, as many factors may affect these time-frames.

The Generator Place cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.

10. Title and risk in goods

Title and risk in the products, such as loss and damage, pass to you on dispatch or collection, as the case may be.

11. Order Inquiries If you have any query about the progress of your Order please contact us on 1800 442 447 sales@generatorplace.com.au.

12. Damaged or Faulty Products and Refund Policy

If any product ordered by you arrives damaged or is not of acceptable quality you may have: – (a) rights under the Refund Policy; – (b) Legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or – (c) To have the product repaired or replaced or to receive a refund of the price paid by you for the product.

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods. The Generator Place will not be liable for these delivered goods once the delivery note signed.

If your Order arrives damaged, please contact us on 1800 442 447 or sales@generatorplace.com.au.

13. Delays

The Generator Place will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

14. Warranty

Many of our products are sold with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at http://www.consumerlaw.gov.au/.” Please Note : For security purposes you maybe required to provide additional forms of identification. If you are in possession of the additional years warranty to the term of 5 years that may be offered from time to time as a promotional offer, you may take the Generator to any Honda dealer Australia wide for the first 4 years (dealer locator http://powerequipment.honda.com/dealer-locator) or one of the Generator Place outlets for the last year of the warranty period. (http://www.generatorplace.com.au/index.php?option=com_content&view=article&id=166&Itemid=34)

Comprehensive Range of Generators & Accessories

We also sell all accessories required to operate your generator accurately and safely. We also have jump starters, and service kits available to purchase.

11 Stores/Service Centres Nationwide

Our Generator Place stores are located right across the country with more new stores on the way. We currently have 11 stores to choose from, each with all products listed on our website in stock.

Purchase Online With Australia-wide Delivery

For your convenience, you can also purchase every product we have in stock online via our website. Our online store is user-friendly and all shipments are made nationwide. Wherever you are located across Australia, you can take advantage of our amazing deals!

Need Expert Advice?
Give Us a Call
1800 442 447

The Generator Place is the largest Honda retailer in Australia. In February 2005 the first Generator Place was opened in Brisbane, so with more than sixteen years in business and the Generator Place now has 11 outlets around Australia.

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