This Returns and Refund Policy is effective for “Generator Place” herein described as the retailer in Australia and covers all goods purchased either online.
Faulty goods returns:
If the goods are returned as a result of a manufacturer’s defect, then any freight component will be covered by the retailer (in the form of a reimbursement of the customer’s freight costs) provided the cause of return is determined by the retailer to be a manufacturer’s defect. If the cause is determined as wear and tear or operator’s negligence, then all costs associated with the freight will be borne by the customer.
You will need to call 1800 442 447 for details on how to return the product.
Returns for the manufacturer’s defect must be received by the retailer prior to the expiration of the warranty period as listed on the customer’s invoice. Any returns after the date of warranty has expired will not be accepted by the retailer.
Faulty goods responsibilities by the retailer:
The retailer warrants that all goods purchased by the customer will be of merchantable quality. If the customer returns an item owing to faulty manufacture and the retailer deems the return to be due to faulty manufacture, then the retailer will have 3 options to remedy:
Repair and return goods
Replace goods with a new item (total warranty period will be from the original purchase)
If there is no repair or replacement option, a full refund will be made by the retailer to the customer.
Any questions regarding this policy may be directed to our call centre on 1800 442 447.
Refund Policy and/or Damaged or Faulty Products
If any product you order arrives damaged or is not of an acceptable quality, you may have:
- Rights under the Refund Policy;
- Legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or to have the product repaired or replaced
We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that they are of acceptable quality, and match the description we have provided to you.
Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods.
Generator Place will not be liable for these goods once the delivery note is signed; however, if you subsequently discover the goods are faulty or damaged, please contact us immediately as per the details below.
If your order arrives damaged or the goods are faulty, please contact us on 1800 442 447.
Please choose carefully, as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or found similar goods at a cheaper price elsewhere.
We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Our refunds policy aims to ensure you are satisfied with your purchase while protecting Generator Place from the costs incurred from delivery or postage of the returns. Any return delivery costs will be at the purchaser’s expense, unless they are related to faulty or damaged goods.
However, in the unlikely event that you are not satisfied with your purchase, or need to discuss an item or product, please contact us on 1800 442 447 or send us an email with the relevant information so we can contact you at [email protected].